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Alexa Wellness – Terms of Service

Effective Date: 24 August 2026

These Terms of Service (“Terms”) govern the use of digital services, messaging services, online forms, appointment-related communications, marketing interactions, and other digital features provided by Alexa Wellness, operated under LX Health Sdn. Bhd.

By interacting with Alexa Wellness through our website, WhatsApp, Facebook, Instagram, Meta platforms, online forms, or related digital services, you agree to these Terms.

1. About Alexa Wellness

Alexa Wellness provides health and wellness-related services, including consultations, wellness programmes, treatment-related services, appointment coordination, customer enquiries, and related support.

Our digital platforms may be used to:

• respond to enquiries;

• provide information about services;

• manage appointments;

• provide reminders and follow-up communications;

• receive customer feedback;

• manage marketing enquiries;

• facilitate administrative communication.

2. Medical Information

Information provided through our digital channels is intended for general information, administrative support, appointment coordination, or preliminary communication.

It should not be treated as a substitute for an appropriate medical consultation, physical examination, diagnosis, or emergency medical care.

Where medical assessment is required, customers may be advised to undergo consultation with an appropriate healthcare professional.

For urgent or emergency medical conditions, users should seek appropriate emergency medical assistance.

3. Eligibility and Accuracy of Information

Users are responsible for providing information that is accurate and reasonably complete.

This may include information such as:

• name;

• contact details;

• appointment information;

• relevant health concerns voluntarily disclosed;

• service preferences;

• other information reasonably required to assist with an enquiry or service.

Users should inform Alexa Wellness if material information previously provided becomes inaccurate.

4. Appointments

Appointment requests are subject to:

• availability;

• confirmation by Alexa Wellness;

• suitability of the requested service;

• operational and clinical considerations.

Submitting an appointment request does not automatically guarantee an appointment unless confirmation has been provided.

Alexa Wellness may reschedule or cancel appointments where reasonably necessary.

5. Fees and Payments

Applicable fees will be communicated to customers according to the relevant service, package, promotion, or treatment.

Prices may vary depending on:

• clinical assessment;

• selected treatment;

• package;

• additional services;

• promotional terms.

Where applicable, payment, cancellation, refund, and promotional conditions will be subject to the specific terms communicated for that service.

6. Promotions

Promotions may be subject to:

• validity periods;

• eligibility criteria;

• availability;

• appointment capacity;

• clinical suitability;

• specific promotional conditions.

Alexa Wellness reserves the right to amend or withdraw promotions where reasonably necessary, subject to applicable Malaysian laws and any commitments already made to customers.

7. WhatsApp, Facebook and Instagram Communications

By initiating communication with Alexa Wellness through WhatsApp, Facebook, Instagram, or related Meta services, users acknowledge that these channels may be used for:

• responding to enquiries;

• appointment coordination;

• reminders;

• service-related updates;

• follow-up;

• customer support.

Marketing communications will be handled in accordance with applicable consent and communication requirements.

Users may request that non-essential marketing communications stop.

8. Automated and AI-Assisted Services

Alexa Wellness may use automated systems or artificial intelligence to assist with:

• initial enquiry handling;

• categorisation of enquiries;

• administrative support;

• appointment-related workflows;

• marketing attribution;

• internal reporting.

Automated systems are not intended to independently make final clinical diagnoses or replace the judgement of qualified healthcare professionals.

Where appropriate, enquiries may be escalated to a human team member or healthcare professional.

9. Privacy and Personal Data

Personal data will be handled in accordance with our applicable privacy practices and Malaysian data protection requirements.

Information may be processed for purposes including:

• responding to enquiries;

• providing services;

• appointment management;

• administrative records;

• customer support;

• service improvement;

• marketing attribution and analytics;

• legal and regulatory compliance.

We take reasonable measures to protect personal information from unauthorised access, disclosure, alteration, or misuse.

A separate Privacy Policy may provide further details on our data-handling practices.

10. Third-Party Platforms

Our services may interact with third-party platforms including:

• Meta;

• Facebook;

• Instagram;

• WhatsApp;

• Google;

• other technology providers.

Use of those platforms may also be subject to their respective terms, policies, and privacy practices.

Alexa Wellness is not responsible for interruptions or limitations caused solely by third-party platforms outside our reasonable control.

11. Acceptable Use

Users must not use our digital services to:

• submit unlawful or fraudulent information;

• impersonate another person;

• attempt unauthorised access to our systems;

• interfere with system operation;

• distribute malicious software;

• abuse, threaten, or harass staff or other users;

• use our services in violation of applicable law.

We may restrict access where necessary to protect users, staff, systems, or legal obligations.

12. Intellectual Property

Unless otherwise stated, content created by Alexa Wellness or LX Health Sdn. Bhd., including branding, written materials, graphics, educational material, and digital content, remains the property of the respective owner.

Users may not reproduce or commercially exploit such content without permission.

13. Limitation of Liability

Alexa Wellness will take reasonable care in providing its services.

However, to the extent permitted by law, Alexa Wellness and LX Health Sdn. Bhd. will not be liable for losses arising solely from:

• inaccurate information provided by users;

• failure to follow appropriate professional advice;

• third-party platform interruptions;

• unauthorised use of a user's own account or device;

• circumstances outside our reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded under Malaysian law.

14. Changes to These Terms

These Terms may be updated periodically to reflect changes in:

• services;

• technology;

• business operations;

• legal or regulatory requirements.

The latest version will be published on the relevant Alexa Wellness webpage.

15. Governing Law

These Terms are governed by the laws of Malaysia.

Any dispute relating to these Terms will be subject to applicable Malaysian law and the jurisdiction of the Malaysian courts.

16. Contact

For enquiries regarding these Terms of Service:

Alexa Wellness
Operated by LX One Sdn. Bhd.
Malaysia

Email: lxhoneadm@gmail.com